Privacy Policy

Who we are

Our website address is: https://protegoautocare.com.


Contact Form

When visitors fill in the site contact form, the information provided will be stored and forwarded to the administrators of this site to assist with your enquiry. Using the contact form acknowledges consent for this.


Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to our customer portal, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Use of our online portal acknowledges consent for the use of essential cookies.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Telephone calls

All of our calls are recorded for training and monitoring purposes. You are advised that abuse of any of our staff will not be tolerated, and use of profanity is grounds for our staff terminating your call.


How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see their personal information at any time. Administration personnel can also see and edit that information.


What we do with your data

If you have a product registered with us, we will store your personal details including address, email address and phone number. You may be contacted by email for transactional purposes including, but not limited to: administrating claims under your warranties or other policies, sending renewal reminders or offers, notifications of expiry or cancellations, links to your customer portal.


Right to erasure (right to be forgotten)

This right allows you to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected or if you withdraw your consent and there’s no other legal basis for processing. To excersise this right, please contact us clearly stating what personal data you want to be erased and provide enough information for the organisation to identify you and locate the relevant data. 


Where your data is sent

Visitor comments may be checked through an automated spam detection service. We also automatically check vehicle MOT statuses for the purposes of validating claims and mileage checks. We do not sell your data to any third parties.