Terms and Conditions

Last updated: 23 October 2025


These Terms and Conditions govern your use of the website https://protegoautocare.com (the “Website”) and any products or services provided by Protego AutoCare Ltd (“we”, “us”, or “our”). By using this Website or accessing our services, you agree to these Terms. If you do not agree, please do not use the Website or our services.


1. Company Information


Protego AutoCare Ltd is a company registered in England & Wales under company number 13695663, with its registered office at:

Office 5, 1st Floor, Acorn House, Station Road, North Hykeham, Lincoln, England, LN6 3QX. 

We provide vehicle warranty and protection plan products to motor dealers and their customers.


2. Use of the Website


You agree to use this Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Website.


You must not:

  • Use the Website in any way that breaches any applicable law or regulation.

  • Copy, distribute, or use any material from this Website for commercial purposes without our express written permission.

  • Attempt to gain unauthorised access to the Website, our systems, or any data.

  • Use the Website in any way that could damage, disable or impair it.


3. Customer Portal & Access


Our Website may provide you with the ability to view your warranty or protection plan details and submit claims via an online portal or form. You are not required to create a password for access; instead verification may be based on vehicle identification, registration number, or other information you supply.

You are responsible for ensuring any information you provide is accurate, complete and up-to-date.


4. Warranty Products


Each warranty or protection plan we provide is governed by its own Warranty Agreement or Protection Plan Terms (the plan document). That document sets out the cover, exclusions, claim limits, duration and your obligations (for example maintenance or servicing requirements).

In the event of any conflict between these Website Terms and the plan document, the plan document prevails.


5. Dealer Partners


Motor dealers, introducers or other trade partners who sell, administer or facilitate our warranty or protection products operate under separate written agreements with us.

Addendum: These Terms do not replace or amend any dealer-specific contract or agreement. The commercial terms, commissions, data-handling, compliance and other obligations of dealer partners are governed exclusively by their individual dealer agreements.


6. Intellectual Property


All content, trademarks, logos, graphics, text and materials displayed on this Website are owned by us or licensed to us, and are protected by copyright, trademark and other intellectual property laws.

You may view, download or print content for personal, non-commercial use only. You must not copy, reproduce, adapt, distribute, publish or commercially exploit Website content without our prior written consent.


7. Limitation of Liability


While we take reasonable care to ensure the accuracy of the information on this Website, we make no warranties (express or implied) regarding its completeness, reliability or suitability for your purposes.

We are not liable to you for:

  • any indirect, consequential or incidental losses;

  • loss of profits, business, revenue, goodwill, or data;

  • damage arising from your use or inability to use the Website or services.

    Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded by law.


8. Links to Other Websites


Our Website may include links to third-party websites. These links are provided for convenience only; we have no control over the content, privacy practices or availability of those external sites. We accept no responsibility or liability for them.


9. Privacy & Data Protection


Your personal information will be processed in accordance with our Privacy Policy, which sets out how we collect, use, store and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


10. Force Majeure


We will not be liable for any failure or delay in providing the Website or our services if such failure or delay is due to any cause beyond our reasonable control, including (without limitation) natural disasters, strikes, lock-outs, pandemics, government actions, system failures or supply chain disruptions.


11. Governing Law & Jurisdiction


These Terms and any dispute or claim arising out of or relating to them or the services shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.


12. Changes to These Terms


We may update these Terms from time to time. When we do, we will post the updated Terms on this page and revise the “Last updated” date. Your continued use of the Website after the changes means you accept the updated Terms.


13. Contact Us


If you have any questions about these Terms or our services, please contact:


Protego AutoCare Ltd

Office 5, 1st Floor, Acorn House, Station Road,

North Hykeham, Lincoln, England, LN6 3QX

Email: info@protegoautocare.com (or sales@protegowarranties.com)

Telephone: 0330 088 3007